Complaints Procedure
The Claims Warehouse Limited, Complaints Procedure:
1. Your contacts at The Claims Warehouse:
The Complaints Officer or company director will handle complaints received by The Claims Warehouse Limited.
The Complaints officer will deal with your complaint and has the authority to settle complaints (including the offering of redress where appropriate). The Complaints Officer is the person to whom you should write to with your complaint and if still dissatisfied a company Director will deal directly with your issues.
2. The Claims Warehouse Limited. Complaints Handling Procedure.
You may make your complaint in person, by e-mail, telephone or in writing. Please include your reference number and the word 'complaint' on the correspondence (if the complaint is in writing). If the complaint is regarding one of our 'partner' firms that we have been dealing with, we will pass on your complaint to that firm and at the same time notify you, we have done so. We will then regard ourselves as having dealt with the complaint.
If your complaint is with The Claims Warehouse Ltd we will acknowledge receipt within 5 working days. If you have made your complaint by any other means other than by telephone and you do not receive this acknowledgment please contact us to ensure we have received it.
We will endeavour to resolve all complaints within 4 weeks. We will write to you within that period to advise you if we are not in a position to resolve the complaint immediately. We will of course write and let you know when it can be resolved and if we are still unable to complete our investigation, after 8 weeks we will write again to advise you why we are still not in a position to issue you a final response. We will also advise you at this stage that you have the right to refer the matter to our regulator: The Ministry Of Justice. If we request information from you to enable us to carry out a thorough investigation and this is not received by us, we will regard your complaint as concluded after 8 weeks of receiving your complaint.
At the conclusion of our investigation we will send you a Final Response letter to:
Explain the outcome of our investigation. Explain the reason of rejecting the complaint or the nature and terms of any redress which we are prepared to make in satisfaction of your complaint.
The Claims Warehouse Ltd., Beckett House, Wyrefields, Poulton Business Park, Poulton-le-Fylde, Lancashire FY6 8JX
Company number: 06668624
Telephone number: 08000 19 44 19
The Claims Warehouse Limited is regulated by the Ministry of Justice in respect of regulated claims management activities. Its registration is recorded on the website www.claimsregulation.gov.uk. Registration number CRM15365.
The Claims Warehouse Limited will strive to provide you with the highest level of service and customer care. We are a referral/recommendation company and our goal is to exceed your expectations regarding business you have placed with us. However if you feel you have cause for complaint we intend to deal with all complaints, fairly, effectively, consistently, and promptly.
The Claims Warehouse Limited, Complaints Procedure:
1. Your contacts at The Claims Warehouse:
The Complaints Officer or company director will handle complaints received by The Claims Warehouse Limited.
The Complaints officer will deal with your complaint and has the authority to settle complaints (including the offering of redress where appropriate). The Complaints Officer is the person to whom you should write to with your complaint and if still dissatisfied a company Director will deal directly with your issues.
2. The Claims Warehouse Limited. Complaints Handling Procedure.
You may make your complaint in person, by e-mail, telephone or in writing. Please include your reference number and the word 'complaint' on the correspondence (if the complaint is in writing). If the complaint is regarding one of our 'partner' firms that we have been dealing with, we will pass on your complaint to that firm and at the same time notify you, we have done so. We will then regard ourselves as having dealt with the complaint.
If your complaint is with The Claims Warehouse Ltd we will acknowledge receipt within 5 working days. If you have made your complaint by any other means other than by telephone and you do not receive this acknowledgment please contact us to ensure we have received it.
We will endeavour to resolve all complaints within 4 weeks. We will write to you within that period to advise you if we are not in a position to resolve the complaint immediately. We will of course write and let you know when it can be resolved and if we are still unable to complete our investigation, after 8 weeks we will write again to advise you why we are still not in a position to issue you a final response. We will also advise you at this stage that you have the right to refer the matter to our regulator: The Ministry Of Justice. If we request information from you to enable us to carry out a thorough investigation and this is not received by us, we will regard your complaint as concluded after 8 weeks of receiving your complaint.
At the conclusion of our investigation we will send you a Final Response letter to:
Explain the outcome of our investigation. Explain the reason of rejecting the complaint or the nature and terms of any redress which we are prepared to make in satisfaction of your complaint.
The Claims Warehouse Ltd., Beckett House, Wyrefields, Poulton Business Park, Poulton-le-Fylde, Lancashire FY6 8JX
Company number: 06668624
Telephone number: 08000 19 44 19
The Claims Warehouse Limited is regulated by the Ministry of Justice in respect of regulated claims management activities. Its registration is recorded on the website www.claimsregulation.gov.uk. Registration number CRM15365.
The Claims Warehouse Limited will strive to provide you with the highest level of service and customer care. We are a referral/recommendation company and our goal is to exceed your expectations regarding business you have placed with us. However if you feel you have cause for complaint we intend to deal with all complaints, fairly, effectively, consistently, and promptly.